Privacy Policy

1. Introduction

Jordan Dog Training (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

This Privacy Policy outlines how we collect, use, store, and disclose your personal information when you engage with our services, website, or team.

2. What Personal Information We Collect

We may collect personal information that is reasonably necessary for us to provide our services, including:

• Your name
• Contact details (phone number, email address, address)
• Information about your dog (name, breed, age, behaviour, health, vaccination status)
• Booking and payment information
• Communication records (emails, messages, notes from training sessions)
• Photos or videos taken during training (where applicable)

Where relevant, we may also collect limited information relating to your dog’s health or behaviour where it impacts training or safety.

We only collect information that is reasonably necessary for delivering our services.

3. How We Collect Your Information

We may collect your information in a number of ways, including:

• When you complete a booking or registration form
• When you contact us via phone, email, website, or social media
• When you attend training sessions
• When you interact with our website (including cookies and analytics tools)
• When you purchase products from our online store

Where reasonable and practicable, we collect personal information directly from you.

4. Why We Collect and Use Your Information

We collect and use your information to:

• Provide dog training services
• Communicate with you about bookings, updates, and support
• Assess your dog’s suitability for training
• Maintain safety for clients, trainers, and dogs
• Process payments and manage bookings
• Improve our services and training programs
• Send relevant updates, resources, or offers (you can opt out at any time)

We will only use your personal information for purposes that are reasonably expected or directly related to our services, or where you have provided consent.

5. Disclosure of Personal Information

We do not sell your personal information.

We may disclose your information where reasonably necessary, including:

• To our trainers and team members to deliver services
• To service providers (such as booking systems, payment processors, IT providers, or website hosts)
• To professional advisers (such as accountants or legal advisers where required)
• Where required or authorised by law
• In the event of an incident, where information may be required for safety, insurance, or legal purposes

Some of our service providers may store data overseas. Where this occurs, we take reasonable steps to ensure your information is handled in accordance with Australian privacy standards.

6. Storage and Security of Your Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Your information may be stored:

• Electronically (secure systems, booking platforms, email systems)
• In physical form (where applicable)

We retain personal information only for as long as it is reasonably required for our business operations or to meet legal obligations.

While we take reasonable steps to protect your information, no system is completely secure and we cannot guarantee absolute security.

7. Access and Correction

You have the right to request access to the personal information we hold about you and to request correction if it is inaccurate, incomplete, or out of date.

We will respond to such requests within a reasonable timeframe. In some circumstances, we may need to verify your identity before providing access.

8. Cookies and Website Data

Our website may use cookies and analytics tools to improve your experience and understand how visitors use our site.

This may include:

• Pages visited
• Time spent on the site
• General location data
• Device and browser information

This information is generally de-identified and used for analytics purposes.

You can control or disable cookies through your browser settings.

9. Marketing Communications

We may send you updates, training tips, or promotional content related to our services.

You can opt out of receiving marketing communications at any time by:

• Clicking the unsubscribe link (where available)
• Contacting us directly

We will respect your preferences and stop marketing communications when requested.

10. Photos, Videos, and Media

We may take photos or videos during training sessions for training, record-keeping, or promotional purposes.

Where images or videos are used for marketing, this will align with our Terms of Service. If you do not wish to be included, you must notify us in writing prior to attending training.

11. Third-Party Links

Our website or communications may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites.

12. Complaints

If you have a concern or complaint about how we handle your personal information, please contact us first so we can work with you to resolve it.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):

Website: https://www.oaic.gov.au

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on our website and take effect from the date of publication.

14. Contact Us

If you have any questions, concerns, or requests regarding your privacy or this policy, please contact:

Jordan Dog Training
Email: justin@jordandogtraining.com.au
Phone: 0422 600 774