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Online Shop Terms & Conditions

Jordan Dog Training Online Shop Terms & Conditions

Welcome to Jordan Dog Training

We’re delighted to have you on our website. When you use our site, you’re agreeing to abide by the following Terms and Conditions. We’ve made them as clear and user-friendly as possible, so you can shop with confidence.

Updates and Modifications

Our website and these Terms and Conditions are subject to change. We might tweak them from time to time without prior notice to enhance your experience and ensure our policies remain up-to-date.

Privacy Commitment

Your privacy is paramount at Jordan Dog Training. We’re committed to safeguarding your personal information and ensuring its confidentiality. Our Privacy Policy explains how we handle your data, guaranteeing it’s not shared with third parties and that your credit card details are processed securely. While we strive for accuracy in our website’s content, please be aware that we cannot be held accountable for any errors or omissions. For the latest information on privacy, we suggest visiting the Office of the Australian Information Commissioner’s website at http://www.privacy.gov.au/.

Returns and Exchange Policy

We offer a considerate returns and exchange policy:

  • Returns: We accept returns of items in their original, unopened, and resalable condition. This is especially important for perishable products like dog treats, which must be returned unopened and in a condition suitable for resale. To initiate a return, please request approval in writing before sending any items back. Return postage, which must include tracking, is at your expense. We can only process returns for items sent via tracked post and received in a condition suitable for resale. Regrettably, we cannot accept returns of opened packages or products that did not meet your pet’s preferences.
  • Exchanges: If you wish to exchange an item, please send back the original item as per our returns conditions. Once received, you can choose products for exchange. Please note that the cost of freighting the new order will be at your expense.

Shipping Policy

We offer shipping services across Australia. Under normal circumstances, orders are dispatched the next business day from our Brisbane location. Please allow 1 – 3 business days for delivery via courier or Australia Post. Should there be any delays in shipping, we will inform you promptly.

Jordan Dog Training reserves the  right to update this website or change these Terms and Conditions at any time without  notice to you.

Privacy Policy

The Privacy Policy relates to the collection and use of personal information you may supply  to us through your conduct on the website. Personal information is never shared with third parties, and credit card information is not stored.

Jordan Dog Training does not accept any responsibility or liability that may arise from the use of this website or errors/omissions in the information or content on this website.

Jordan Dog Training reserves the right, at our discretion, to make changes to our website, policies, and this Privacy Policy at any time. This Privacy Policy is in addition to any other terms and conditions applicable to the website.

For more information about protecting your privacy, visit the Office of the Australia Information Centre’s website at http://www.privacy.gov.au/.

Returns Policy

Returns will be accepted if goods are in original condition unopened and in a resalable condition. Returns must be approved prior to being returned, and postage will be at the purchaser’s expense. Returns will not be accepted if the bag has been opened or if your pet does not like the treat that you ordered for them.

Shipping Policy

Shipping within Australia only.

Under normal circumstances, all goods will be shipped the next business day after receipt of the order. Please allow 1 – 3 business days for the courier or Australia Post to deliver to your address. If we encounter any delays in shipping your order, we will  contact you to advise. Goods will be dispatched from Brisbane.