Jordan Dog Training Terms of Service, Terms and Conditions.

1. Acceptance of Terms

1.1        Jordan Dog Training (“We”, “us” or “our”) agrees to provide services to you subject to the following Terms of Service (“this Agreement”).

1.2        The services we agree to provide are personal to you and non-transferable without our express written consent.

1.3        When using our services, you will also be bound by any guidelines or rules applicable to such services, which may be posted on our website as at the date you use our Service. All such guidelines or rules are hereby incorporated by reference into this Agreement. We may also offer other services that are governed by different Terms of Service.

1.4        You acknowledge and accept that by using our services you agree to be bound by the terms of this Agreement. You represent that you are of legal age to form a binding contract.

2. Description of Service

2.1        Subject to the terms of this Agreement, we agree to provide dog training services through the following courses (where available):

• Puppy Training Courses.
• Dog Training Courses.
• Private Training.
• Other services we may offer to you from time to time (“Service”)
• All our Puppy Training Courses offer the same information and training program.

3. Your Registration Obligations and Safety precautions

3.1        You warrant that the information you provide to us about yourself, and your dog is true, accurate, current, and complete as prompted by the registration form. You agree that you will promptly advise us of any changes to the information provided. If you provide any information that is untrue, inaccurate, not current, or incomplete, or we have reasonable grounds to suspect that such information is untrue, inaccurate, not current, or incomplete, then we reserve the right to suspend or terminate your registration and refuse any and all current or future provision of the Service (or any portion thereof).

3.2        Whilst in class, all handlers must adhere to all safety instructions and directions given to them by the trainer/s in charge.

3.3        Handlers must disclose to the trainer any danger or sensitivities their dog may present and any situations that may provoke aggression in their dog. Handlers are responsible for avoiding those situations.

3.4        Dog training is an active discipline, and accidents can happen. By choosing to participate in our training sessions, you accept the inherent risks and agree to release and indemnify us against any personal injury claims for yourself or your dog. It is essential that you, as the handler, possess the physical ability to hold the lead and exert full control over your dog at all times. If you are unable to manage and maintain control, it is crucial that you disclose this to us before attending class so that we can provide you with appropriate equipment and techniques to improve your handling capabilities. Moreover, you warrant that you have informed us of any and all behavioural issues, particularly any dangerous temperament your dog may exhibit. You also agree to keep us updated should any aspect of this warranty become untrue or inaccurate. Failure to make such disclosures absolves us of any loss suffered due to your omission. Aggressive dogs that pose a risk to people and other animals must be kept at a distance during class sessions. Instructors will provide directions for safety, but the ultimate responsibility lies with you to ensure that a safe distance is maintained. Our trainers will offer their assistance to help facilitate this safety measure.

3.5        Covered Shoes.

All handlers are required to wear covered shoes during our training sessions. This is a workplace health and safety requirement. Handlers wearing inappropriate footwear may be excluded from training for their own safety. In any event, JDT or its trainers will not be liable for accident or injury resulting from inappropriate footwear.

3.6        Children

Children under 14 years of age are not permitted to handle dogs at obedience or puppy classes due to insurance restrictions stipulated by our insurance company, this also includes bringing the dog into the venue for puppy school or the grounds of the obedience classes before or after class.

3.7        If you bring children to training, you are responsible for their care and appropriate supervision.

3.8        Care should be taken that children do not unnecessarily disrupt training.  Do not allow children to approach dogs without first checking with the handler. Some dogs are not accustomed to children and may be uncertain of your child’s affection.

3.9        Chairs

Where chairs are provided, we ensure they are compliant with Australian Standards, with a load-bearing capacity of up to 120kg. We have conducted thorough diligence to guarantee that the chairs are of robust construction and meet high commercial standards. While the majority of our chairs support a weight limit of 120kg, we recognise that specific needs may vary. Should you require alternate seating arrangements, please do not hesitate to inform the trainer in charge. Your comfort and safety are of utmost importance to us

3.10      As obedience classes are held outdoors, we encourage our clients to be sun safe and wear appropriate clothing, hat and sunscreen.

4. Payment of Fees Cancellations & Refunds

4.1        Cancellations within 48 hours before course commencement are non-refundable. This includes cancellation by us if your dog does not meet the age requirements for puppy school which are clearly set out when making a booking. Our courses have limited spaces and are in high demand, so this is necessary to reduce the burden of late cancellations.

Provided you give us 48 hours’ notice, in writing, prior to the course commencement, we will happily refund your payment in full or transfer you to an alternative course date. Your course fees will be forfeited with no exceptitions if you do not provide us 48 hours’ notice.

4.2        Refunds (or course transfers) will not be offered if you withdraw from the course after it has commenced. Partial refunds will not be offered for classes you are unable to attend. Should you elect to terminate your registration after the commencement of the Service due to a change of mind or circumstance, we may, at our sole discretion, agree to provide a substitute service at a different time and/or place. (Please note fees and additional charges may apply) 

4.3        Should you terminate our Services due to a change of mind; you will not be entitled to a refund of any fees paid to us.

4.4        We agree to provide you a refund (less the administration fee) of any monies paid by you should you elect to cancel your registration PROVIDED that you give us a minimum of 48 hours days written notice prior to the commencement of the Service. If you fail to give us the required notice, then all monies paid to us will be forfeited. You acknowledge and accept that any refund granted by us under this clause is limited to monies paid by you to us and we take no responsibility for any third-party charges (i.e., credit card fees) as a result of either a payment made by you, or the refund granted by us.

4.5        In the event you fail to attend a Training session at the time and place booked, you may be charged an administration and a reasonable travel fee to reschedule the session, or the session may be forfeited.

4.6        Should you wish to reschedule a booking; you must provide us with at least 48 hours’ notice prior to the commencement of the training sessions. We reserve the right to charge an administration fee in the event that you fail to give us the minimum notice required.

 5. Puppy Pre-School

What to bring

Dogs must be always kept on a lead when arriving and leaving the premises and during class unless otherwise directed by the instructor.

At Puppy school as classes are held inside in a controlled and safe environment. There will be off lead play time, this will be solely at the discretion and direction of the Jordan Dog Trainer Team Member running the class.

• Your puppy
• Collar and lead, Note: check chains are not permitted.
• Please do notbring retractable leads or chain leads.
• Yummy treats
• Vaccination certificate

Children under fourteen years of age due to restrictions stipulated by our insurance company are not permitted to handle the puppies or dogs at either puppy school or obedience classes, this includes bringing the dog into the venue or on to the obedience class training field before or after class.

Who can attend?

Puppy preschool is for puppies from 8 to 18 weeks of age. This is a key age for social development, and it is important that puppies are exposed to a variety of people and other dogs in this time.

This is also an age where puppies can go through some trying behaviours. Puppy preschool aims to equip you with the best tools to help your puppy grow into a happy, well-behaved, and beloved family. We know that puppy training requires consistency; therefore, we welcome other family members to come along to puppy preschools. Should you have more than one puppy, you must bring a responsible handler for each puppy.

Vaccination and illness

All puppies must have had at least their first vaccination. Due to the age of the puppies attending preschool, they will be at varying stages in their puppy vaccination schedule. Proof of vaccination must be provided at the beginning of the course for each puppy in attendance. Due to our insurance obligations, there can be no exception to this.

Whilst the immunity of the puppies will be lower than that of an adult dog, our preschools are held in safe and aseptic environments where the risk is greatly reduced. We do all we can to provide a safe environment for puppies in which to learn, and any puppy exhibiting signs of illness will be removed from class for their own safety and that of the other puppies.

6.  Group Obedience Training, What to bring

Dogs must be kept on lead at all times when arriving and leaving the premises and during class, there is no off-lead time, it is your responsibility to ensure your dog is on a safe and secure lead in good condition and to be controlled by you at all times, there is no off lead time at all at obedience classes to adhere to relevant council bylaws.

Do not allow your dog to approach another dog unless directed by an instructor. Not all dogs are comfortable being approached by a dog whilst restrained.

• Check chains, pinch collars or e-collars are not permitted in our classes.
• Your dog
• Collar and lead, Note: check chains are not permitted.
• Please do notbring retractable leads or chain leads.
• Yummy treats
• Vaccination certificate

If you have registered 2 or more dogs for a group training session, you must have a handler for each dog.

Children under fourteen years of age due to restrictions stipulated by our insurance company are not permitted to handle the puppies or dogs at either puppy school or obedience classes, this includes bringing the dog into the venue or on to the obedience class training field before or after class.

Who can attend?

Obedience classes are for puppies from 5 months of age. Obedience class aims to equip you with the best tools to help your dog to grow into a happy, well-behaved, and beloved family member We know that dog training requires consistency; therefore, we welcome other family members to come along to puppy preschools. Should you have more than one puppy, you must bring a responsible handler for each puppy.

When arriving for your class,

• A lead must be always on your dog.
• You must be always holding the lead
• Please manage your dog so that he/she cannot get to other dogs.
• You are responsible for your dog at all times.
• Do not allow your dog to roam freely and approach other dogs and owners whilst in training.
• Please leave ample room between your dog and other dogs when entering via gates and doorways. Not all dogs like other dogs and when restrained by a lead, this can lead to disastrous consequences.
• When you arrive, take your dog for a brief walk around and get him/her settled.
• Dogs must be fully vaccinated in order to attend Obedience.
• You are responsible for any damage caused by yourself or your dog to a person or property.

Vaccination and illness

All dogs must be up to date with all of their vaccinations. Proof of vaccination must be provided at the beginning of the course for each dog in attendance. Due to our insurance obligations, there can be no exception to this.

Any puppy exhibiting signs of illness will be removed from class for their own safety and that of the other puppies.

7.  Lifetime offer for obedience classes

All dogs who attend obedience classes are entitled to return to unlimited additional classes at any of our venues at no additional cost for the life of the dog.

Clients are requested to contact the relevant trainer via SMS 48 hours prior to attending additional classes to ensure there is enough space and enough staff to cover the trainer-to-dog ratio. Unlimited offer is subject to venue and time change and is at trainer discretion if numbers or venues are unsuitable. To book a class visit the returning clients page to view trainers and locations.

Occasionally a venue will change from one location to another, as we rent the grounds sometimes circumstances change, and a particular venue will no longer be available to us. We will endeavour to find another suitable venue as close as possible to the original venue, please keep in mind the membership is not venue related, it gives you access to all or our venues and you can move from one venue to another.

8.  Suitability for Group Training

Some dogs may not be suitable for our group training sessions. If your dog has behavioural issues, a private behavioural consultation would be more beneficial. Please discuss this with Jordan Dog Training prior to commencement of the course if you think this may be the case.

If your dog shows signs of distress, aggression, or any other concerning behaviours during group training sessions, we reserve the right to cancel your enrolment and refund or transfer your remaining fees towards a behavioural consultation. This will be discussed with you, and the wellbeing of your dog will be the paramount consideration.

9.  Safety Precautions

Handlers must disclose to the trainer any danger or sensitivities their dog may present and any situations that may provoke aggression in their dog. Handlers are responsible for avoiding those situations.

10.  Sick or injured dogs

If your dog is sick or injured, please contact us as early as possible to reschedule your session and discuss your options. Your dog’s safety is of utmost importance to us.

Handlers are required to inform the trainer of any potential dangers or sensitivities their dog may have, as well as any scenarios that might elicit aggression in their dog. It is the handler’s responsibility to prevent such situations.

11.  Acceptance of Risk

Participation in dog training sessions can present certain risks to attendees, including but not limited to the owners, their family members, and their canine companions. By choosing to attend any dog training session facilitated by Jordan Dog Training, you acknowledge and fully understand the potential risks involved. These risks may result in damage or injury to either yourself, your pet(s), or any minors you bring along to the session.

Dog training requires active engagement and, despite all safety precautions, accidents can occur. By agreeing to participate, you willingly agree to release Jordan Dog Training from any liability for personal injury to yourself or your dog, or damage to your property, arising from your participation in the training session.

Furthermore, you agree to indemnify and hold harmless Jordan Dog Training, its employees, agents, and representatives from any and all claims, demands, losses, damages, and liabilities, including legal fees and expenses, arising from any incidents or accidents that may occur during the course of a dog training session.

Your attendance signifies your agreement to these terms and is considered binding upon all parties involved.

As obedience classes are held outdoors, we encourage our clients to be sun safe and wear appropriate clothing, heat and sunscreen.

12.  Weather Policy and Health Disclaimer

At Jordan Dog Training, the safety and comfort of your dog are our primary concerns, especially during adverse weather conditions such as storms, heavy rain, strong winds, or extreme heat. Training sessions may be modified or rescheduled based on the trainer’s judgment, with your dog’s well-being as the deciding factor. Extreme weather may lead to stress or health risks for dogs, so we aim to prevent any distress or danger.

In the event of extreme weather, we will notify you promptly if there are changes to the training schedule. We appreciate your understanding and cooperation in finding a suitable alternative date.

As the dog owner, you bear the ultimate responsibility for assessing your dog’s fitness for training in any given weather. If you believe that your dog is unfit for training due to weather conditions, please ensure their safety and inform the trainer immediately to reschedule your obedience class.

During classes, water will be made available to all dogs. However, if you notice signs of overheating or illness in your dog, it is your obligation to provide immediate first aid and seek professional veterinary care if necessary.

While our trainers may offer general health guidance, we strongly advise consulting your veterinarian for expert advice on your dog’s health.

13.  Venue Location

The location of the venue may be subject to change. We endeavour to make known all venue changes in plenty of time and offer alternatives. Should a venue location change you may re-book at one of our other Jordan Dog Training venues around the Brisbane area.

14.  Consent to Use of Digital and Electronic Material

14.1      You acknowledge and accept that during the provision of the Service, we may take photographs and/or make audio or other media recordings in which you may appear.

14.2      You consent to such material being used for the purpose of marketing and promoting the Service, without acknowledgment to you and without entitlement by you to any remuneration or compensation now or in the future.

14.3      You agree that you will have no further rights to the material, including moral rights and copyright.

14.4      We agree not to use the material in a manner that may be deemed adverse or defamatory to you. We further agree that your personal details (including your name) will not be used in the featured material without your express consent.

15.  Member Conduct

15.1      By registering for any of our Services, you agree to be bound by Our Rules.

15.2      You agree not to engage in unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libellous, invasive of another’s privacy, hateful, or racially, ethnically, or otherwise objectionable behaviour.

15.3      You will not allow your dog to harm us or our clients in any way.

15.4      You will not unreasonably interfere with or disrupt the Service or disobey any of our reasonable requirements, procedures, policies, or regulations.

15.5      We reserve the right to refuse or remove any person (including you) or dog from a session if they violate the terms of this Agreement or are otherwise objectionable.

15.6      We may disclose your personal and other information if required to do so by law or in a good faith belief that such disclosure is reasonably necessary to comply with legal process, enforce this Agreement, respond to claims made by you or another, respond to your requests for customer service, or protect the rights, property or personal safety of our officers, agents, employees and clients.

16. Indemnity

You agree to release and indemnify us and hold our officers, agents, and employees harmless from any claim or demand, including reasonable legal fees incurred by us, as a result of your breach of this Agreement and/or your negligent acts or omissions in the use of the Service.

17. Discontinuance or Modification to Services

We reserve the right at any time and from time to time to modify or discontinue, temporarily or permanently, any of the Services (or any part thereof). We will take all reasonable steps to provide notice to you; however, are not obliged to do so. Changes may include but are not limited to change of course time, change of course location, etc.

18.  Termination

18.1      We may, under certain circumstances and without prior notice, immediately terminate your registration for the Service.

18.2      Circumstances for termination may include (but are not limited to) breach or violation of this Agreement, requests by law enforcement or other government agencies, a request by you, discontinuance, or material modification to the Service by us, or unexpected issues or problems in us providing the Service.

19. Warranties

You expressly acknowledge and accept that unless otherwise agreed in writing, the Service will be fit solely for the purpose indicated by us in our registration material and that we cannot warrant uninterrupted, timely, secure, or error-free service.

20. Limitation of Liability / Liability Disclaimer

The agreement sets out detailed limitations of liability, including risk acceptance, responsibility for your dog, and waiver of claims against the consultant and their agents.

21. Miscellaneous

21.1      This Agreement constitutes the entire agreement between you and us and governs the use and provision of the Service, superseding any prior agreements between you and us with respect to the Service.

21.2      The Agreement and the relationship between you and us will be governed by the laws of Queensland. You and we agree to submit to the personal and exclusive jurisdiction of the courts of Queensland.

21.3      Our failure to exercise or enforce any right or provision of this Agreement will not constitute a waiver of such right or provision. If any provision of this Agreement is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavour to give effect to the parties’ intentions as reflected in the provision, and the other provisions of this Agreement remain in full force and effect.

22. Our Rights

We may provide links to other websites or resources. You acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content of such websites, including any damage, loss or offense caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources.

23. Your Data

We respect your Personal Information and aim to comply with applicable Data Protection legislation. We may disclose your personal data if required by law or if we believe there is an emergency or illegal activity. You may choose to keep your data confidential.

24.  Online Store Terms & Conditions

Please refer to our online store Terms and conditions for any Goods/ Products / Treats returns or refunds.